30 Day Returns Policy – 100% Money Back Guarantee
Our returns policy is simple – if you are not happy, we are not happy. Simply contact us via website, phone or email to return the product within 30 days and we will promptly replace the product or refund the purchase price directly into your bank account. We offer this to our customers as we are extremely confident that the premium Halcyon Dreams brand will meet and exceed your expectations. Consider this your insurance policy that you'll love our products.
This returns policy excludes products that show physical signs of damage. Warranty is void if care instructions are not followed. Replacement products will be shipped after we receive the original product.
5 Year Warranty – All Australian Wool Quilts & Underlays
We offer a 5 year extended warranty as standard on all Halcyon Dreams wool quilts and woollen underlays. If there is a fault with your new wool quilt or woollen underlay, we will organise free pickup of your faulty product and we will replace it free of charge up to 5 years after the date of purchase. We confidently extend this offer to all customers as our products use the highest quality materials and we control the manufacturing at our factory in Sydney. Your Halcyon Dreams products will typically last you a lifetime.
What Can Be Returned?
All wool quilts and woollen underlay products are returnable under warranty or returns policy.
Where Do Items Need To Be Returned?
Simply contact us via website, phone or email within the required time frame stated above and we will organise the replacement or refund process. All product returns to be sent directly to our factory in Smithfield, Sydney. Please note return shipping charges will apply if there is no fault with the product.
We extend these refund and replacement options as we are confident our premium products will meet and exceed your expectations. Our aim is to keep our customers happy and we encourage all customers to contact us if there are any issues. We work hard to ensure all of our customers are satisfied with our products.
Contact our customer service team directly on 1300 653 482 or email us at firstname.lastname@example.org