Returns Policy

30 Day Satisfaction Guarantee – 100% Money Back + Free Pickup

Our returns policy is simple: If your Halcyon Dreams wool quilt or underlay does not meet your expectations for any reason within the 30 day trial period, contact us and we will promptly replace or refund your product. We will also come and pick it up from you for free. While you may be able to touch and feel wool products at a department store, once you get it home and open it, if you don’t like it, you cannot get a refund. Consider this your online buying insurance policy. We are confident that you'll love our products!

This returns policy excludes products that show physical signs of damage. Warranty is void if care instructions are not followed.

 
5 Year Warranty – All Australian Wool Quilts & Underlays 
We offer a 5 year extended warranty as standard on all Halcyon Dreams wool quilts and woollen underlays. If there is a fault with your new wool quilt or woollen underlay, we will organise free pickup of your faulty product and we will replace it free of charge up to 5 years after the date of purchase. We confidently extend this offer to all customers as our products use the highest quality materials and we control the manufacturing at our factory in Sydney. Your Halcyon Dreams products will typically last you a lifetime.

What Can Be Returned?
All wool quilts and woollen underlay products are returnable under warranty or returns policy.

Shipping On Returns?
Contact us for all warranty and refund returns and we will arrange everything with absolutely no out of pocket expenses to you. We work hard to ensure all of our customers are satisfied with our products and encourage you to contact us if there is any issue whatsoever with your Halcyon Dreams product.


Our Values
We extend these refund and replacement options as we are confident our premium products will meet and exceed your expectations.  and we encourage all customers to contact us if there are any issues. 
Contact our customer service team directly on 1300 653 482 or email us at info@halcyondreams.com.au