FAQ's

Products

 

Yes. We have machine washable and dry clean only options. Simply select which wash type you would like before making your purchase. We recommend the machine wash option if there’s a high chance of spillages or mishaps that require your product to be cleaned more frequently.

Machine washable wool is pre-shrunk then treated with a light layer of resin to prevent further shrinkage. This allows you to safely wash in a domestic washing machine. There is no difference to look, quality or feel of the wool quilt or wool underlay. Dry clean only is manufactured from 100% natural fibres and is preferred for asthma and allergy sufferers.

Absolutely. The lanolin in wool acts as a dust mite repellant making it an unsuitable breeding ground for little nasties. Dust mites are one of the main triggers for asthma and allergy sufferers symptoms. Minimising their existence not only helps you get a better nights sleep, it can also assist in alleviating symptoms such as sneezing, a runny nose and an itchy throat when you wake in the morning.

We do not have a showroom. We are strictly an ecommerce manufacturer selling direct to the public. We have significantly reduced the prices of our products by cutting out overheads associated with showrooms and customer service staff.

We use all Australian merino wool and cotton casings. We do however use a poly skirt on our wool underlays to give a little stretch to fit around your mattress.

Yes. We recommend diluted wool wash with water and drying immediately.

We love to use a natural mixture of diluted lavender and lemongrass oil and giving it a light spray and a good couple of hours in the sun prior to use. Wool does not attract dust like other fabrics such as feather and down. Simply air your wool quilt or underlay iona sunny,breezy day from time to time for 2 hours+ to maintain freshness.

We use a layering technique to decrease the weight of wool quilts. This allows a lighter feel and creates air pockets for extra warmth. Wool feels a little heavier than feather or polyester due to the weight of the fibre however it by no means feels like you are weighed down when sleeping.

 

Warranty

 

We offer a 5 year extended warranty on wool quilts and underlays. If there is a manufacturing fault with your new wool quilt or underlay, we will organise free pickup of your faulty product and replace it free of charge up to 5 years after the date of purchase.

 

Returns

 

We have a very simple and liberal returns process as customers. We offer exchanges on products if you ordered the wrong size or weight or if you are unhappy with the product for any reason within 45 days of purchase. Simply contact us and we will arrange for pickup of your old item and we will ship the replacement item out free of charge once the return arrives back at our factory.

 

Refunds

 

If you are unhappy with your purchase for any reason, simply contact us within 45 days of purchase and we will organise free pickup and refund you the full purchase price. You may not be able to touch our wool quilts and underlays before purchasing but you can actually try them on your bed and if they do not meet expectations, you will be 100% reimbursed for your original purchase price and will not have to waste your time organising a return courier – and we pay for transit costs! Our companies’ reputation is built on looking after our customers. This is evident in our customer reviews.

 

General

 

Yes! All of our products are manufactured by our dedicated team in Sydney, Australia. We source our 100% pure new Australian wool from Victorian and South Australian wool farmers. Buy Australian and help to support our farmers, our economy and Australian employment and keep all money in our country.

Wool is a natural fibre that breathes. Wool has the ability to retain heat when needed and it absorbs or wicks moisture if you become too hot. This regulates your sleeping temperature throughout the night.

We wanted to offer top-of-the-range, highest quality Australian wool products at significantly lower prices than comparable department store brands. We are taking the department stores on by cutting out resellers and middle men. We also cut our own overheads by selling online or over the telephone and this saving is passed on to you.

GSM is the acronym for "Grams Per Square Metre". In wool quilt and underlay terms it is the amount of wool filling that is sewn into your product. Products with a higher GSM have a greater amount of wool filling which will provide more warmth if needed. GSM options for our wool quilts ranges from 350 -700GSM and the GSM for our woollen underlay is 1000GSM

 

Payment

 

We offer a range of payment options:
Paypal, Visa, MasterCard, American Express, Afterpay, ZipPay, American Express, Direct Deposit

 

Production

 

Once payment has been processed, we make it our priority to dispatch orders as quickly as possible.
Dispatch is usually within 2 business days but can take slightly longer during busy periods.

After purchase, you will be sent an email confirming your order. Within 2 business days you will be sent another email that shows your Australia Post eParcel tracking number. Please note that your eParcel tracking number will not work until it is scanned by Australia Post which can take 1-2 days.

 

Delivery

 

We do! Owners Sean and John always had the vision to get our products into all Australian households whether you live around the corner or at the bottom of Tasmania! We get bulk rates from Australia Post and we are happy to wear the cost of higher delivery prices to regional areas of Australia. There is no minimum order value – all items and orders – no matter how big or small – have free delivery on us!

All orders are sent via Australia Post's eParcel service

Australia Post will attempt delivery directly to the property. If no one is home, they will either leave in a safe place if deemed appropriate by you or leave a calling card for collection from a post office. You have the option at our checkout to tell Australia Post to leave at the front door or in a safe space


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